Digital Platform Trust & System Integrity Policy

1. Policy Architecture and Protected Environment

This Policy governs every digital environment, interface, workflow and connected service made available by Ship Sherpa Limited, including any access layer used to initiate, monitor, manage, evidence or analyse logistics activity.

It applies across all ShipSherpa digital surfaces, including:

public web properties
booking flows
customer dashboards
mobile applications
driver workflow interfaces
fleet and enterprise portals
control tower environments
quote and pricing engines
tracking interfaces
POD workflows
guest tracking links
SSO environments
API credentials
developer sandboxes
embedded widgets
partner integrations
webhook listeners
messaging and escalation tools
document uploads
future multimodal tracking layers

The purpose of this Policy is to preserve system integrity, workflow trust, evidence reliability and operational security across the ShipSherpa logistics network.

2. Permitted Digital Conduct

Users may interact with ShipSherpa systems only for legitimate and authorised purposes connected with:

lawful shipment booking
route visibility
dispatch execution
driver and fleet operations
customer tracking
POD confirmation
enterprise logistics management
API-enabled workflow automation
authorised integration development
lawful support escalation
internal shipment administration

Any use falling outside these legitimate workflow purposes is prohibited.

3. Logistics Fraud and Illicit Workflow Prohibitions

No user may use any ShipSherpa digital environment in connection with:

stolen goods movement
fencing activity
fake returns schemes
fraudulent refund creation
false failed-delivery events
identity misuse
sanctions circumvention
money laundering logistics
suspicious parcel routing
dangerous or prohibited goods movement
route masking for unlawful activity
fake enterprise demand creation
synthetic shipment traffic
commercial intelligence harvesting
organised cargo theft workflows

Any suspected use linked to criminal logistics activity may be escalated to insurers, banks, payment processors or law enforcement.

4. System Boundary Violations and Infrastructure Abuse

Users must not interfere with, bypass, replicate or stress any protected technical boundary within the ShipSherpa ecosystem.

This includes any attempt to:

gain unauthorised access
escalate privileges
brute-force credentials
reuse compromised tokens
share restricted access credentials
scrape protected data
overload request layers
exploit queueing behaviour
abuse webhook endpoints
flood event listeners
probe private endpoints
test internal infrastructure
interfere with cloud services
reverse engineer system architecture
map internal APIs
replay event payloads
attack admin tools
disrupt payment flows
interfere with route optimisation engines

This prohibition applies whether conducted manually, through scripts, bots, crawlers, device farms or third-party tooling.

5. Dispatch Signal Integrity and Evidence Manipulation

Because ShipSherpa relies on digital evidence systems for claims, customer trust and payout integrity, users must not interfere with any operational signal used to validate shipment performance.

Prohibited conduct includes:

GPS spoofing
route replay
fake geofence entry
fabricated arrival events
false scan confirmations
manipulated POD imagery
synthetic timestamp creation
duplicate signature injection
route deviation concealment
webhook-trigger fraud
fake “delivered” states
simulated failed-attempt events
emulator-based proof generation

Any attempt to compromise dispatch evidence may result in immediate service exclusion and legal recovery.

6. Mobile Workflow Integrity Rules

Where ShipSherpa services are accessed through mobile environments, no user may undermine application trust controls by:

using rooted or jailbroken devices to bypass security
deploying emulators for mass account creation
sharing devices across unverified drivers
automating taps, arrivals or completion prompts
suppressing tracking services
intercepting push notification logic
tampering with location permissions
altering system time to distort event sequencing
bypassing biometric or device verification layers

ShipSherpa may rely on device trust scoring and behavioural analytics to identify misuse.

7. Upload, Document and Media Authenticity Standards

Any file, image, document, video or structured data uploaded into the platform must be authentic, lawful and directly relevant to the shipment, account or operational workflow concerned.

Users must not upload or transmit:

forged insurance evidence
false right-to-work records
manipulated damage photographs
false collection images
synthetic POD files
forged invoices
malware
executable payloads
ransomware
discriminatory or abusive content
personal data unrelated to the booking
infringing third-party material

False compliance documentation may trigger immediate account restriction and insurer notification.

8. Communication Channel Conduct

All operational and support communications must remain professional and used only for legitimate logistics administration.

This applies to:

support chat
operations escalations
recorded calls
enterprise messaging bridges
Slack / Teams connectors
callback systems
ticketing environments
live issue resolution channels

The following are prohibited:

harassment
threats
abusive escalation tactics
coercion over charges
chargeback intimidation
spam
disclosure of confidential route data
bypass attempts through support teams
social engineering
impersonation of enterprise staff

ShipSherpa may retain communication records for fraud defence, training, insurance and legal claims.

9. Platform Replication, Competitive Extraction and IP Misuse

No user may reproduce or derive competing systems from ShipSherpa interfaces, workflows or outputs.

This includes attempts to copy or commercialise:

pricing logic
route sequencing workflows
UI decision trees
API schemas
control tower dashboards
customer checkout journeys
live tracking interfaces
driver availability logic
fraud scoring models
optimisation outputs
webhook event structures

This restriction applies whether extraction occurs through screenshots, HTML inspection, API replay, reverse engineering or workflow observation.

10. Defensive Controls and Immediate Response Rights

ShipSherpa may deploy proportionate controls to protect its infrastructure, including:

device fingerprinting
rate limiting
fraud scoring
behavioural analytics
anomaly detection
IP blocking
payout holds
API throttling
key revocation
session invalidation
forced reverification
enterprise connector suspension
guest checkout restriction

These controls may be applied without notice where necessary to protect customer safety, payout integrity, enterprise systems or platform resilience.

11. Recovery Rights and Legal Remedies

Where misuse causes direct or indirect loss, ShipSherpa may pursue all available remedies, including:

emergency injunctive relief
indemnity recovery
payout offsets
fee clawback
insurer cooperation
enterprise customer notifications
forensic cost recovery
fraud loss recovery
legal costs
permanent exclusion across all services
law enforcement referral

12. Core Trust Objective

This Policy is built around the protection of:

logistics evidence integrity
safe dispatch execution
digital trust
customer confidence
driver and fleet security
enterprise-grade resilience
API ecosystem reliability
multimodal scalability
national and cross-border expansion readiness

These trust controls are fundamental to ShipSherpa's AI-native logistics infrastructure.