Policies & Terms

API Terms of Use

Terms governing programmatic access to ShipSherpa APIs.

Capacity Release, Failed Allocation and Driver Exit Policy

Policy covering cancellations, failed dispatches and capacity release.

Carrier Compliance & Operations Schedules

Insurance, verification, operational fees, claims and prohibited goods schedules for ShipSherpa carriers.

Carrier Network Access Terms

Terms for independent transport operators accessing the ShipSherpa marketplace.

Carrier Network Participation Agreement

The agreement governing independent transport operators' participation in the ShipSherpa carrier network.

Cookie Policy

How ShipSherpa uses cookies and similar tracking technologies.

Customer Booking, Dispatch and Marketplace Terms

Terms governing how customers book, dispatch and interact with the marketplace.

Data Processing Agreement

Agreement covering data processing obligations under applicable privacy law.

Digital Platform Trust & System Integrity Policy

Acceptable use rules for the ShipSherpa platform and its digital systems.

Driver Network Standard

Professional conduct framework for independent drivers and courier partners using ShipSherpa.

Enterprise Master Services Agreement

Master services agreement for enterprise customers and partners.

Fleet Network Admission and Compliance Declaration

Compliance declaration required for fleet admission to the network.

Fleet Partner Terms of Network Participation

Terms for fleet businesses participating in the ShipSherpa carrier network.

Incident, Complaint and Claims Handling Framework

How incidents, complaints and claims are reported and resolved.

Marketplace Trust, Network Conduct and Commercial Protection Policy

Rules governing conduct, trust and commercial integrity across the network.

Network Access, Geographic Friction and Metro Movement Surcharge Schedule

Surcharge schedule for geographic and metro movement variations.

Operational Variation, Detention and Additional Fee Schedule

Schedule of fees for operational variations, detention and additional charges.

Privacy Policy

How ShipSherpa collects, uses and protects your personal data.